Implementación de una aplicación móvil para la gestión de clientes y el control del personal de campo en la empresa Xanda Linkworks CIA LTDA

Xanda Linkworks Cia. Ltda. is a company that provides collection services, telemarketing and updates in Ecuador. It has four years in the collections market. It, currently, has a client in Morona Santiago province, in the city of Macas. This client is Cable Express. Cable Express is a company that provides cable television service to Macas. To carry out the collection of service provided by Cable Express, the field staff of Xanda Linkworks Cia Ltda. visit the subscribers at their homes. Xanda Linkworks managers are responsible for collecting and updating information of different customers that are in the database Cable Express. This staff works without appropriate technology and media. This make that Xanda Linkworks does not have optima lmanagement of customer information. Moreover, the monitoring and evaluation of company personnel are not controlled. For this reason, it is necessary the development and implementation of new software with applications that optimize staff time and management the processes that involve remote clients. The development methodology that was used to develop the application was RAD (rapid application development), the system generated order and control in the management of collections and concluded that the application helps to improve the operation and better understand the management process of collections.