ANÁLISE DO FLUXO DE DISTRIBUIÇÃO E ESTORNO DE MEDICAMENTOS EM HOSPITAL FILANTRÓPICO DE SANTA MARIA, RS 1 ANALYSIS OF DISTRIBUITION FLOW AND CANCELLATION IN A PHILANTHROPIC HOSPITAL OF SANTA MARIA , RS ANÁLISIS DE LA INVERSIÓN DE FLUJO Y DISTRIBUCIÓN DE DROGAS EN HOSPITAL FILANTRÓPICO DE SANTA MARIA, RS

The management of medicines in the hospital pharmacy demand tight control of processes in order to optimize the flow of products to the units as well as his return to the pharmacy when not in use. This study aimed to make the conference the reversal of medicines to the pharmacy of philanthropic hospital, analyzing the system of medicines and identifying the causes and patterns of errors return. We performed a longitudinal descriptive analysis through prescriptions, logging the errors contained in the returns of medicines and medical supplies. Were observed prescriptions of four units of the hospital, and the psychiatric unit had lower percentage of errors in the return of drugs. Was visualized lot of errors regarding adult clinical units and postoperative (47.49% and 54.35%, respectively). Aiming to reduce medication errors and cancelation, it is necessary to adopt standard operating procedures, unit dose, promotion and training and continuing pharmacy education, besides the incorporation of electronic prescription and bar code on the medication administration process.