Nurses' evaluation of pharmacists' services--a hospital survey.

Background: One of the tools to evaluate quality of service is to measure satisfaction from services provided. This survey evaluates the quality of pharmacy services based on the satisfaction of nurses who require pharmacy services on the wards. When a nurse evaluates pharmacist services, an appropriate concept of their evaluation should be selected. Three different types of evaluation have been identified that could be applied to these services: performance evaluation (how convenient, reliable, and accessible is a service), disconfirmation of expectations (service experience that involves comparison between the service experience and expectation), and self- efficacy evaluation (extent to which a pharmacist service leads to nurse self-efficacy).