Keuze-informatie over patiëntenervaringen: aanbevelingen en dilemma’s.

In the Netherlands, information about patients’ experiences with healthcare is increasingly available (based on measurements using the CQ-index). In five studies, we examined how these data can be best adjusted and presented on the Internet to function as public comparative information for consumer choice. These studies resulted in recommendations important to different stakeholders working with the CQ-index and public comparative healthcare information. The recommendations can be divided into two categories: (1) recommendations concerning adjustment for response tendencies to ensure fair provider comparisons; and (2) recommendations concerning presentation formats to display the information on the Internet. In addition, several dilemmas are outlined in this article, which are relevant for policy, practice, and research. To further optimize public comparative information, the different aims behind it need to be addressed.(aut. ref.)