Technology Roadmapping Framework: Case study of USO services in Iran

Technology roadmapping is a tool for decision-makers to identify, assess and choose between different strategic options to achieve technological objectives and help companies and industries create better understanding of their market and technological choices. In this research, a technology roadmap for planning and developing e-services in rural and least developed areas is designed. Along with development of communication infrastructure and providing access all over the country, it is necessary to create a comprehensive plan to develop e-services in rural and least developed areas. This roadmap provides a platform for participation of stakeholders from all sectors and also provides access to high quality and effective services. By using technology roadmap approach, e-services have been defined in different categories including agriculture, education, health, finance and banking, tourism, public facilities, employment and entrepreneurship, registration, environment, police and judiciary; and then characteristics and requirements of services are clarified. After specific steps to extract the required content of the roadmap, the content is mapped to the structure of the roadmap in layers of drivers, services, requirements and strategies.