Resource, process, and use --- views on service modeling

Currently there exists a multitude of views of service creating problems for designers and users of models with respect to reasoning, description and classification of services. The diversity of conflicting views and definitions suggest that a multi-perspective approach is required to explicate the notion of service. The purpose of this paper is to introduce an integrated view of the service notion based on a literature survey. Our approach is to start with an analysis of service-as-a-resource and argue that this view will benefit from being complemented with a service-as-a-process view. These views are then integrated and represented in a conceptual model.