Issue Resolution Process: Salesforce

The world we live in today is fully synchronized with the data being generated every second using cloud. One such company that delivers cloud services is “Salesforce.” Salesforce is a cloud-based software organization providing Customer-Relationship Management (CRM) services. This paper proposes the case escalation concept and how it can solve the issue mentioned by the customers in the specified time. Case Escalation, also known as Issue Resolution Process, is done when an issue reported by the customer is left unresolved. This mechanism will be crystal clear when a sample of data is taken. The data project the issues arriving at a pediatric hospital with different departments. An interesting feature of Salesforce will take a big hand in this application to resolve a problem regarding the purchase of licenses for each and every manager in each department, on a whole containing more than 50 departments. This feature helps to provide access of the application to the managers, executives, directors, president, vice president, to solve the case without having a licensed account on Salesforce. The cases will be solved depending on its priority whether high, moderate or low. This paper also defines the outline of stimulating traits for further improvements.