The validity of personality, service orientation, and reading comprehension measures as predictors of Flight Attendant training performance

The present study examined the predictive power of Big Five personality dimensions, a situational measure of service orientation and a reading comprehension measure as predictors of Flight Attendant training criteria. The criteria consisted of multiple ratings made by trainers of trainees across a number of training dimensions. At least partial data was collected on 424 Flight Attendant trainees. Results indicated significant correlations between all three predictors and a number of the training criteria.