Solutions Delivery (SD) - Delivering solutions in the digital age

Solutions Delivery (SD) is a critical capability of the IT Capability Maturity Framework (IT-CMF). IT-CMF is a continually evolving framework and has been updated to ensure its ongoing relevance in supporting the delivery of business value from IT in the digital era. SD covers all aspects of delivering an IT solution to meet the organization’s business requirements, including design, development, integration, validation, and deployment. It is a core differentiator in digital transformation, with the potential to transform both internal processes and the organization’s external market presence. The SD content is based on rigorous academic research and has been further developed in collaboration with experts from leading organizations to ensure it reflects both state-of-the-art organizational practice and academic research. This paper outlines the key insights from this research and how it has informed the ongoing development of SD.