Performance reports for EIM (Engineering Information Management) computer systems: A managerial perspective

This document describes twelve different kinds of charts which have been designed to help manage the performance of the Engineering Information Management (EIM) computer systems at Sandia National Laboratories Albuquerque. Operational data generated by the two major software systems, Multiple Virtual Storage (MVS) and Integrated Database Management System (IDMS), are summarized to visually portray actual service levels and meaningful system performance characteristics. To demonstrate the potential utility of the resulting performance reports, summarized data in illustrative charts are evaluated from a managerial point of view. The resulting graphs can stimulate relevant analyses for modeling the impact of forecasted workloads on system service level objectives and identifying problems or trends that need the attention of system tuners. 15 figs.