More is less? The volunteer stewardship framework and models
2019
Scholars have devoted substantial attention to developing
conditional models of volunteer administration and management, but no consensus surrounds the criteria underlying the different models or the rationale. The literature
reveals a welter of possibilities but no clear choice. This
study conceives the primary managerial challenges as
securing access to and guiding volunteer energy into productive volunteering, and the volunteer administrator as
the central actor in this process. Based on how volunteers
are accessed and guided in their roles, we develop the
Volunteer Stewardship Framework, which distinguishes
volunteer administration according to two key dimensions: organizational access to volunteer energy (private
resource vs. common pool) and guidance of volunteers
(unitary vs. shared). Results of a survey of volunteer
administration practitioners in the Netherlands show that
respondents working under the four models emanating
from the Framework recognize different elements of volunteer administration as “Very Important.”
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