eID Public Acceptance in Estonia: towards Understanding the Citizen

Estonia eID is officially a part of the critical infrastructure. 2/3 of citizens regularly use eID today to access thousands of e-services. To examine the eID public acceptance, we conducted a survey among Estonian eID users to find out which of the existing eID authentication options are preferred and why. We present the results and interpret the data with a set of pre-defined eID public acceptance factors.