Escritório Escola de Engenharia e Design (E3D): proposta de estruturação e robotização de processos de negócios

Robotic Process Automation (RPA) has made an advance in its use, applying to routine processes that run on computers and that depends on human interaction. RPA has played an important role in the management of processes, with gains that can be seen through the reduction of costs and errors, greater speed, and productivity in the processes. The objective of the study is to structure and propose robotization of some processes of a new project office, the Escritorio Escola de Engenharia e Design (E3D) of the Universidade Federal Fluminense, located in Niteroi. The methodology adopted in this final project starts from the theoretical foundation for later application in the case to be studied. The theoretical foundation addresses aspects related to process robotization, with a special focus on process selection criteria in which RPA is indicated, in addition to criteria for choosing RPA software more appropriate to the application context. As steps for applying the concepts to the E3D case, macro processes were defined, for a general perspective of how the office will work. After that, eight processes were detailed and mapped and the analysis was carried out to define which processes are priorities for robotic automation, according to the criteria found in the theoretical foundation on RPA. Then, an analysis was performed to indicate the most appropriate RPA software. Finally, with the selected RPA processes and software, the automation proposal was built and an estimate of gains to be achieved by automation was made. The process mapping resulting from this project is already being used in the training of the selected students to compose the E3D base team. With the implementation of the RPA project proposed here, a 92% reduction in effort is expected, in addition to gains in time, quality, transparency, traceability of processes, and, finally, cost reduction about what was planned for the project.