Semantic web techniques for personalization of egovernment services

In this paper, we present the results of an ongoing research involving the design and implementation of systems supporting personalized access to multi-version resources in an eGovernment scenario. Personalization is supported by means of Semantic Web techniques and is based on an ontology-based profiling of users (citizens). Resources we consider are collections of norm documents in XML format but can also be generic Web pages and portals or eGovernment services. We introduce a reference infrastructure, describe the organization and present performance figures of a prototype system we have developed.