Impact of Pain on Patient Satisfaction Integration Process How Patients With Pain Combine Their Health Care Attribute Reactions

Context:Health care environments have been changing rapidly, and one of the changes is to emphasize patient satisfaction. However, most studies assume that all patients integrate their health care attribute reactions in the same way to arrive at their satisfaction.Objective:The objective of this study is to investigate how patients’ experience of pain influences their attribute reaction integration process and their overall rating of the hospital.Design:Patient satisfaction data were collected using a mailed questionnaire. Multiple linear regression analyses with a dichotomous (yes/no) pain variable and its interaction effects with nursing care, physician care, staff care, and hospital room were conducted with control variables.Main Outcome Measures:The pain variable was statistically significant and also revealed interaction effects with the physician care and the staff care variables in the model. Patients who needed medicine for pain showed lower overall rating of the hospitals than patients who did no...