Building maintenance management activities in a public institution

Purpose The purpose of this paper is to present a case study about the diagnosis perform of the building maintenance process in a Brazilian Government public institution. Design/methodology/approach The research methodology involved interviews, maintenance process diagnosis and request database analysis. Findings The results showed that the average attendance rate of the received requests is 86 percent and the greatest demands are related to the refrigeration, electrical and hydrosanitary installations, which represent 55 percent of the total requests. According to maintenance management, it was verified the need for a better structuring of the requests receiving system and greater rigor to the services quality. Originality/value The paper extends the knowledge relating to the building maintenance process in government public institutions. The government building maintenance management characterization can serve as reference and benchmark for similar institutions.