Accessibility and Universal Design: Do They Provide Economic Benefits?

Certainly, the issue of accessibility has, in addition to a well-known social value, obvious economic repercussions. However, these are not easily measurable, as they can be investigated only on the basis of indicators that are mainly qualitative and indirect. That said, this paper will highlight some aspects that can be considered a first approach, identifying the variables and key players in the economic field. The approach, according to the principles of Universal Design, already identifies economic implications related to the design of spaces, objects, and services. The socio-economic relevance has also been underlined within Sen's economic theories based on the capability approach and is generally referable to the theme of corporate social responsibility. In recent years, all this has been finding a universalistic synthesis in the enunciation of the Sustainable Development Goals. The analysis is conducted according to an interdisciplinary qualitative approach from two main perspectives: the company and the public administration. The study highlights how accessibility-understood according to a broad meaning that considers material and immaterial factors-assumes significant economic value with different specificities, depending on the reference actor (company/public administration). In particular, it is evident that for the company, the issue of accessibility (both with regard to products and services and organizational profiles) is taking on an increasingly important dimension with reference to marketing and ratings. The present work defines with clear evidence the main areas in which the economic value of accessibility appears, although a more in-depth study is needed to define metrics useful for quantifying the phenomenon. The study can be useful in various public and private sectors that involve policy-makers, designers, managers, and companies that produce goods and services.