Calidad del cuidado de Enfermería brindado por profesionales en una ciudad colombiana

Objective: Evaluate the nursing care quality provided by professionals in health institutions in Sincelejo (Colombia), through the application of Care Q. Materials and methods; Descriptive and cross-sectional study. The population consisted of 515 patients, an estimated initial sample of 212 patients who responded to the instrument was calculated; after elimination by filter through a control question, 123 patients participated using a non-probability sample according to the conditions of the research. The quality was evaluated through the Care Q instrument, which evaluates the following dimensions: accessibility, explains, facilitates, comforts, anticipates, maintains trusting relationships, monitors and follows up. Frequency analysis, percentages with their confidence interval and the Cronbach’s alpha were used to verify the reliability of the instrument “Care Q” to the context. Results: The reached quality found was 62%. The dimension with the highest quality was “monitoring and follow up” (73.2%) and the lowest “anticipates” (56.1%). 42% of the patients said they were unattended and do not recognize the nurse. Conclusion: The global quality of nursing care perceived by the users in the studied IPS (Healthcare Provider) is regular (62%), with ample opportunities of improving, which merits a review from the health institutions, nurses and the academy. Keywords: Nursing care, health care quality, nursing evaluation.