The impact of unified messaging on the user

In the last few years the topic Unified Messaging (UM) has become important. UM means that users can deal with messages of all kinds regardless of their location, the communication device and medium used, or the connection used. Until now much of the discussion has focused on the technical feasibility of integrating different types of messages in a single messaging box. The perspective of the user has not been given as much attention. It is often assumed that users will appreciate the fact that all their messages are handled by a single institution, and are presented in a uniform way. We do not believe that this is necessarily the case, and we want to explore this issue based on several scenarios.