Staffing Ratio Analysis in Primary Care Redesign: A Simulation Approach

The objective of this paper is to investigate the optimal staffing ratio under various primary clinic settings. Specifically, by using simulations, we investigate the effects of workload shift and identify the proper ratio between medical assistants (MAs) and physicians (MDs) to achieve effective and efficient service level. The results articulate that the optimal staffing ratio is achieved when the workloads of physicians and MAs are balanced.