An Evaluation of Project Management Methodologies and Project Management Attitudes in IT/IS Project Business

Project performance yields certain success and failure profiles, which can be established by chosen criteria and context. The literature is reviewed and placed within the business trend towards a customer focused service- dominant logic. Using an interpretative approach and inductive methods, how project methodologies contribute to successes and failures are explored in tandem with how attitudes amongst key decision-makers mediate performance. Four cases are explored. Performance is evaluated in relation to the methodologies and attitudes, and the service-dominant logic filter is applied to evaluate the extent to which the general trend is replicated in IT/IS projects. Project management methodologies are found to be largely inward and task focused rather than customer focused. This finding is reinforced by the prevailing attitudes. The analysis is considered robust, yet further research is needed. If the conclusions are substantiated further, the research has profound implications for project management methodologies and development of project management capabilities.