Bots in messaging platforms, a new paradigm in healthcare delivery: application to custom prescription in dermatology

Messaging platforms enhanced with bot users are called to be a new paradigm in healthcare delivery. From patients communities to healthcare professionals groups, bots can provide advice, help (e.g. medication reminders), guidance and follow up to these communities integrated into messaging platforms, thus aligning people’s increasing use of these platforms with healthcare services delivery. In this paper, we discuss the use of bots and messaging platforms for ehealth services and present a prototype of a bot, aimed to provide guidance in the process of personalized medicament design in dermatology integrated within Slack messaging platform.