THE CLIENT PERCEPTION AND SATISFACTION ABOUT THE QUALITY OF ANTENATAL CARE IN COMMUNITY HEALTH CENTERS IN SURAKARTA

Background:Antenatal care (ANC) is a service provided to pregnant women. The coverage on the first visit of a pregnant woman during pregnancy and the minimum number of 4 contacts during pregnancy are still lower than the national target. Providing quality services needed by pregnant women will make the perception of pregnant women about ANC services better and provide satisfaction to mothers. The number of mothers who do not understand about Antenatal Care visits means that at least 4 contacts during pregnancy have not met the target. The low number of visits by pregnant women for the first time during pregnancy shows that the access of officers to mothers still needs to be improved, the low affordability of Antenatal services, perhaps also due to inadequate service patterns. The low number of contacts made at least 4 times during pregnancy shows the low opportunity to capture and handle high-risk obstetrics so that early detection of complications of pregnant women is not maximally implemented Objective: To determine the perception and satisfaction of patients about the quality of ANC services in Community Health Center in Surakarta. Methods: Qualitative research, by using questionnaire and in-depth interviews. A total of 105 samples were taken randomly from Community Health Center in Surakarta. The data were collected through questionnaires distributed to pregnant women and interviews with 3 pregnant women and 3 midwives. The data were analyzed using Importance-Performance Analysis (IPA). Results:Based on the results of interviews with patients related to their perception and satisfaction, they stated that they have to wait for a long time.Meanwhile, the midwives stated that time constraints were a natural occurrence in ANC services and the ANC services related to the assurance dimension that had been sought by the Community Health Center. Conclusion: Effective communication is a solution for time constraints on ANC services at the Community Health Center so that the midwife services can be better addressed and the needs of pregnant women can be met during ANC