Imitation Modeling as an Element of Management and Evaluation of a Bank Department’s Work Efficiency

The article is devoted to the issue of applying the simulation method during studying the bank department’s work as a queuing system. Complexity and unpredicted behavior of the system may lead to the results of the automatic modeling differing from real behavior of the system not only quantitatively but also qualitatively – that’s why it is necessary to make serious simplifications during studying the behavior of real systems. If the questions that are to be answered by the model relate not to determining fundamental laws and reasons that determine dynamics of the real system but to practical analysis of its behavior, application of imitation modeling is justified. For studying the peculiarities of functioning and evaluating the indicators of efficiency of bank department’s work, an imitation model of the system of mass service is presented, the incoming flow of applications of which has visible distribution, and time of customer service is subject to the normal law of distribution. The computer experiment is performed in the modeling environment SimEvents of the MATLAB Simulink system. The results of imitation modeling of the process of bank department’s functioning are provided, and analysis of indicators of its work efficiency is performed. The received results confirm the universal character and efficiency of the event-based approach for diagnostics of work and optimization of the structure of queuing systems. Application of the modern means of visual-oriented programming allows using the capabilities of virtual means of registration and visualization of results.