Factors influencing professional relationship establishment between case managers and psychiatric patients in case management

The records of 25 psychiatric patients (clients) who received case management from November 2009 to July 2010 were retrospectively analyzed. The factors related to the quality of professional relationship established between case managers and the clients were evaluated. The study revealed that timely supports, encourage and affirmation from case managers (40%), the successful coordinate service (40%), the active care for clients (24%) and helping to build up confidence and hope for clients (24%) were favourable factors for professional relationship establishment, while lack of desire to receive service and change from clients (24%) was adverse factor. Key words: Disease management; Mentally ill persons