Methodological proposal in order to increase the organizational learning based on experts’ knowledge and information systems in the field of asset management and maintenance

Today, there is a broad consensus about the importance of knowledge in organizations as a differentiating source in the search for efficiency and effectiveness in the decision-making process and in the activities of the productive processes. Different concepts and methodologies have been proposed to enhance the potential advantages of knowledge [1], and also different information systems have been generated to face the challenge of obtaining valuable information from the large amount of data that is handled in companies [ 2,3]. Based on the above, a new perspective is presented for the achievement of the capture of the valuable knowledge for an organization, from both internal and external experts, as well as from the information systems. It is proposed to use a methodological proposal [4] that takes advantage of the synergies generated by working in a coordinated process with both sources of knowledge. Figure 1 shows the general scheme that passes through four phases advancing in a spiral.