Job Satisfaction Among Employees in Sharia-Compliant Hotels in Malaysia

Malaysia is known as halal hub and always being referred by other countries regarding halal issue. One of the popular industries recently that focuses on halal compliance is tourism, particularly hotel industry. Many hotel providers have intention to apply for halal certificate specially to attract the Middle-east tourists. In this industry, employees are one of the most important elements in sharia-compliant hotel (SCH), as they need to understand the implementation of “sharia-compliance.” This study investigates the level of job satisfaction among employees who are working in SCH. 100 employees from three SCH were involved in the survey. They were asked about the level of satisfaction working in SCH. The findings showed, among four aspects of job satisfaction, the management condition was the most influential factor. Then followed by the following aspects: the use of their ability in the job, personal fulfillment and lastly job conditions.