Evaluation of student assistance programs of the University of Brasília (UnB)

The inclusion of students in socioeconomic vulnerability in the university demands the implementation of student assistance programs. The objective of this research is to evaluate the student assistance programs of the University of Brasilia (UnB) through the criteria of importance, quality and knowledge. The evaluated programs are: food aid, student housing, socioeconomic and emergency aid, permanence scholarship, access to foreign language and book tickets. For this, 189 questionnaires answered by the benefited students were analyzed through cluster analysis. Programs that offer direct financial resources received suggestions for updating their value and criticism of the constant late payment; other programs showed difficulties in achieving their objectives.