A Novel Approach to Increase Efficiency of OSS/BSS Workflow Planning and Design

Nowadays, communication technologies and the range of mobile operator services are changing extremely fast. This results in the need for constant adaptation and expansion of OSS/BSS used in mobile operator networks. Currently, adaptation and expansion strategies are poorly formalized and validated. In current state-of-the-art approaches, several iterations involving analysts and system architects are necessary, resulting in time and money consuming service development. The workflow design method proposed in this paper fills this gap. It employs a well-defined workflow and analysis model for developing and adapting OSS/BSS. The applicability of this novel approach is confirmed by a prototypically implemented design software tool which has been tested in a telecommunication enterprise. The developed tool provides automation of service planning, computational independent workflow design and its transformation into its realization model. The reduction of development time and thus necessary financial input has been proven based on our real-world experiments.