Translational and Trans-disciplinary Approach to Service Systems

The aim of this chapter is to examine a research scheme on service systems, or “service systems science,” from a translational systems science standpoint. The innovative service science (or service science, management, and engineering: SSME), which treats services as a system and discusses such systems from the point of view of “service-dominant logic,” has formed the basis of research into services since its proposal and has expanded significantly from the service marketing field. On the other hand, systems science treats its subjects as systems and not only examines the properties of such systems using interdisciplinary approaches from a holistic point of view, but rapid developments are being made in “translational systems sciences,” which connect processes from logic and concepts to theory and modeling, all the way through actual practice and implementation. Within this, service systems science is a service science that emphasizes the framework of such translational systems sciences.