Best practices for self-pay collections.

Hospitals can improve their ability to collect on patient accounts by tailoring collection efforts to four segments of patients: Segment A: Patients with a high likelihood of payment and low account balances; Segment B: Patients who have high original balances, but also a high likelihood of payment; Segment C: Patients who have large balances and low expected collection rates; Segment D: Patients with low balances and low expected collection rates.