Designing mobile solutions for mobile workers: lessons learned from a case study

Designing mobile solutions for mobile workers is difficult because there is a lack of theories and methods. Based on recent literature of systems engineering, business engineering, information systems design, and project/process management, an analysis framework is presented that assesses the design approach of workforce solutions. An exploratory case based in the Netherlands was studied under the framework. The results indicate a need for a design approach that integrates "soft system thinking", collaborative business engineering activities, and process management strategy. The study provides a basis for further research to design mobile workforce solutions.