Library User Experience, czyli o budowaniu doświadczenia użytkownika w bibliotece

Thesis/objective – The author discusses a concept of Library User Experience (LUX), intending to define a potential of concepts based on the development of library users’ experience and build a template of LUX application in the design of innovative library services. Method – The method of literature analysis and critique was used. The author defined the current state of research on LUX phenomenon based on the search results obtained via Google Scholar search engine (selected due to the broad scope of the databases available). The material analyzed included only works in Polish or English published between 2010 and 2017. Results – The author described LUX concept, compared LUX principles and features with those of UXD (User Experience Design) design concept, experience economy and design concepts such as service design and design thinking and, last but not least, she prepared a template of LUX application in the design of innovative library services, primarily information services. Conclusions – The analysis delivered by the author shows a high usefulness of LUX-based approach in the development of innovative library services.