Office staff responsibilities in preventing surgery malpractice suits.

: Improved communications, procedures, administration, and system routines in a medical office are everyone's responsibility. It is an area in the overall treatment of the medical malpractice disease in which the entire office staff plays a critical part. The reward is that everyone--the patient, the physician, and the staff--benefits. Office staff can make a vital contribution to achieving a pleasant, efficient office where very few mistakes occur and preventable errors are eliminated.