Peculiarities of Interaction Between Health Maintenance Organizations and Consumers of Medical Services in the Face of Healthcare Informatization

Today’s development of information technology affects all sectors of the economy, including healthcare. The works of domestic specialists reveal various aspects of health care informatization. As is known, the country’s leadership has identified the creation of a uniform digital healthcare circuit as a priority area for the development of digital healthcare. This digital circuit is intended to ensure the interaction of medical information systems of all healthcare players, improve the accessibility and quality of medical services to the population of Russian regions. As part of the implementation of the Uniform State Health Information System, creation of medical information systems of health maintenance organizations, various user services are being developed and implemented. These services are mainly focused on improving the availability of healthcare. At the same time, the use of feedback services is often inconsistent. Due to the specified circumstances, the problem of increase of level of information exchange between the insured persons and the public health system players remains relevant and requires the development of corresponding design solutions.