Investigating employees’ emotional and cognitive reactions to customer mistreatment: an experimental study
2020
With increasing market competitiveness, companies strive to deliver high-quality services. Negative reactions from employees to customer mistreatment erodes the quality of the service provided. Thi...
- Correction
- Source
- Cite
- Save
- Machine Reading By IdeaReader
162
References
7
Citations
NaN
KQI