Work Quality among China Police towards Customer Satisfaction

This study examines the relationship between extrinsic motivation, intrinsic motivation, and work quality and impact towards customer satisfaction. The study aims to determine the relationship between extrinsic motivation and intrinsic motivation towards work quality among police officers. Contributing to the outcome of the study, the police work quality is analyses the relationship on customer (public) satisfaction towards police officers. This study focuses on police officers who servers the Chinese nation. Results showed the relationship between extrinsic motivation, intrinsic motivation, work quality and customer satisfaction meet criteria of Diffusion of Innovation (DOI) Theory. Based on the findings, there is a need to motivate employees to improve their work quality towards job attitude to improve the customer satisfaction. Most importantly this particular research enhancing the “work quality” of China Police department.