Entrust: connecting low-income HIV+ individuals with health care providers

Individuals infected with Human Immunodeficiency Virus (HIV) face numerous stigmatizations and challenges, specifically with the maintenance and adherence to their medical regimen. This situation is further complicated when individuals lack monetary resources to maintain their overall wellbeing. This paper presents Entrust , a service that provides low-income HIV positive individuals (clients) with cellphones to communicate with their health care providers. The cellphone is used to foster consistent and effective communication between clients and case managers, and client compliance is motivated by free phone minutes. In this way, Entrust facilitates a higher quality of life for low-income HIV positive individuals.