Usability of web 2.0 functionalities for information dissemination organizations
2008
Nowadays, web 2.0 functionalities offer organizations several opportunities to interact with
the web site visitor. Using these new functionalities can result in more profit, extended online
services, or improved customer relations. Service organizations, such as academic libraries,
can also extent their web site with web 2.0 functionalities to improve the process of
dissemination of information. In this research, all students and (academic) staff members of
the Erasmus University Rotterdam (EUR) were invited to join the survey about the usability of
web 2.0 functionalities on the web site of the University Library (EUR). Furthermore, the
survey also consisted of an evaluation of the current library web site to discover the essential
improvements. The results of 502 respondents indicate the usability of new functionalities
like text message (sms) / e-mail notifications, advanced search methods, e-books, and
personalization. A focus group, which consisted of five survey respondents, confirmed these
findings, and added valuable remarks concerning their needs. Moreover, web 2.0
functionalities are not equally familiar to all respondents; the age is significantly associated
with the familiarity of most new functionalities.
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