Virtual agent system for remote VTM and implementation method of virtual agent system

The invention discloses a virtual agent system for a remote VTM and an implementation method of the virtual agent system. The implementation method includes the following steps of data acquisition of a VTM terminal, data transmission, data exhibition at a remote virtual agent end and information back-pass. In the step of data acquisition of the VTM terminal, data comprise VTM end high-definition video stream data, service and operation relevant information and data and various states of VTM end equipment. In the step of data exhibition at the remote virtual agent end, the remote virtual agent end displays corresponding operational guidelines and pictures on a display screen of the VTM terminal in real time dynamically according to the received data, and the acquired VTM end high-definition video stream data serve as a dynamic background of a human-machine interaction module. By the adoption of the virtual agent system for the remote VTM and the implementation method of the virtual agent system, through a VTM self-service equipment environment, operation of clients of banks and seamless connection of an agent virtual face-to-face operating platform, an agent remotely assists the clients of banks in handling relevant financial services on the VTM self-service terminal, implementation is easy, and a human-machine interface is friendly.