Emotional Intelligence of Employees in the Hospitality Sector: Exploring Its Effects on Job Satisfaction and Performance

The aim of the present research is to explore the associations among the Emotional Intelligence, Job satisfaction and perceived job performance in hospitality industry. A survey instrument that included measures of job satisfaction, emotional intelligence and job performance was used to collect information from hotel employees. A case study method was used for the purpose of this research and 166 questionnaires from a hospitality organization were collected and analyzed. The findings revealed that the ability of an individual to regulate emotions and his mood has a positive and significant effect on job satisfaction as well as on his performance. Moreover, appraisal of emotions in others and social skills had also a positive impact on job satisfaction and performance.