Analysis of ISO 9001 certification benefits in Brazilian companies

Patricia F. S. Siltori,Izabela Simon Rampasso,Vitor William Batista Martins,Rosley Anholon,Dirceu da Silva,Jefferson de Souza Pinto

Analysis of ISO 9001 certification benefits in Brazilian companies

2020

Patricia F. S. Siltori
Izabela Simon Rampasso
Vitor William Batista Martins
Rosley Anholon
Dirceu da Silva
Jefferson de Souza Pinto

This study aims to analyse the main benefits observed due to ISO 9001:2015 implementation and certification in Brazilian companies. A survey with market professionals was conducted in order to perf...

Keywords:

Economics
Marketing
Certification
Accounting
Exploratory factor analysis
Quality management

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