THE ROLE OF ORGANIZATIONAL CYNICISM FOR THE EFFECT OF EMOTIONAL LABOR ON INDIVIDUAL WORK PERFORMANCE

This study’s aim was to investigate the role of organizational cynicism for the effect of emotional labor on individual work performance. The research, which was planned in order to produce more explanatory results in terms of organizational behavior for managers in health sector. This study was conducted A, B, C type classified private hospitals of Istanbul. The sample of this research consists of 390 nurses who can contact face to face with patients per 130 for each class. According to results of this research, it could not detect any relation between emotional labor and individual work performance statistically. Yet, there is poor negative relation ( p=0,01, r= -0,144) between surface acting and individual work performance. In addition, there is poor positive relation (p=0,05, r= 0,100) between deep acting and individual work performance. The cause of relevant poor relations is that nurses consider themselves competent in the context of individual work performance (4.05 ± 0.77). Contrary to the expectations, research results indicated that nurses' level in both emotional labor and organizational cynicism were low. The cause why organizational cynicism average (2.45 ± 0.91) was low than expectation, as suitable with literature results, is that health care workers cover up their cynic attitudes in order to not losing their status and income. Emotional labor’s average lowness than expected was interpreted as that workers did not internalize the nature of performing job or not including the motivators which work conditions pushing them to display emotional labor.  As a result, this study suggests increasing worker’s emotional labor values by keeping them in organizations for long term and in addition, enabling workers to speak about process that affects them directly.