Systematic and serendipitous discoveries: a shift in sensemaking

Purpose – The purpose of this paper is to enrich the theoretical understanding of the phenomenon of sensemaking where a conceptual shift was provoked by a serendipitous encounter. Design/methodology/approach – A theoretical framework consisting of three elements of reflexivity: the cognitive, the social, and the normative, all of which support the study. Semi-structured interviews were conducted in the investigation of a serendipitous Episode that occurred in a larger research project. This Episode took place at a meeting between a social welfare officer and a psychologist in which they discussed the treatment of a psychiatric patient. When the psychologist left the meeting for a brief period, the researchers, unexpectedly, were able to interview the social welfare officer alone. Findings – This interview revealed a deviation from the institutionalized patient treatment procedure that was explained to the researchers in earlier interviews. The study shows that shifts in sensemaking are possible when resea...