以ISO 9000制度為基礎建立企業知識管理之應用探討－－以K公司為例

ABSTRACT The purpose of this research, is the enterprise has already built up the ISO system or acquaint to the ISO system for main factor, carry on the establishment of the knowledge management system, whether it can depend on the ISO related modus, process or idea to take into the set to use or improve, to attain the effect of the half effort and double results or not ? Inquire into, interview through the cultural heritage, questionnaire etc. method do on corroborating and comparing to. The research object of this thesis is a have already ascended the electricity subsidiary of the cabinet, the establishment of its ISO system has already tended complete, and have already got various certifications of ISO to pass, is the big factory of the domestic and international PCB due to the customer of that company, and the supply chain expands and cross-straits three ground, have the request of the certain degree to its product quality, another then that company and most electronicses the big factory is same, all facing go to the mainland to establish the factory and personnel the fluxion rate experience that high face spreads to accept of problem. Aim at to study the topic" Construction of Knowledge Management Based on ISO 9000 Series ", this research adopts the case study method, trying to collect by the individual cases depth interview and related data, investigating that company carries on the knowledge management related activity and the ISO system mutually connection of the process and the current conditions. When this research contribute to the enterprise to want to carry on the related construction of the knowledge management , carry on the distinguishing of related idea, then provide to make policy the movable adjustment.