Assessing Interpersonal Trust in Networked Teams

Abstract : Joint, interagency, and multinational (JIM) operations are characterized by persistent disunification of both command and effort, requiring strong interpersonal relationships to accomplish shared objectives. Trust is thought to be one characteristic of these relationships. Improving the effectiveness of Army personnel serving on JIM command and control (C2) teams therefore requires an understanding of how interpersonal trust functions in networked collectives, how it can be measured, and how it can be enhanced through preparation and intervention. The purpose of this 4-year research effort is to develop and test a conceptual model of interpersonal trust in groups conducting technology-mediated work. The model will be applied to identifying behavioral indicators of trust and to designing methods for building trusting relationships. This report documents research focused on theoretical model development conducted within the first 2 years of this project.