Quality in Construction Project Management Process

The construction sector, and thus the construction projects, are an essential factor in each country’s economy. In Bosnia and Herzegovina (BIH), project management is still at a low level of performance. Over fifteen million new project management roles globally across seven project-intensive industries (construction is among them) were created between 2010–2020. This paper will present the research results in BIH, aiming to demonstrate the possibility of identifying the influence that the project management processes have on the quality of the end product at delivery. Through a survey and case studies, 79 (75) construction projects were examined. The survey covered clients, designers, contractors, and consultants. The obtained results showed differences in results through exploratory factor analysis models in the same project phase, and those models will help all participants in the project. This research will help participants in construction projects focus on the key factors that direct the project towards achieving its final quality.