Unassisted Off-Hour Deliveries and Their Potential Role in Freight Transportation Demand Management: Results from an Attitudinal Survey

This paper analyzes the chief results of an attitudinal survey regarding the willingness of receivers of urban deliveries to switch to unassisted off-hour deliveries, i.e., deliveries that take place outside regular business hours without the assistance of staff of the receiving establishment, in response to a series of policy incentives. In doing so, the paper describes the survey conducted, conducts descriptive analyses of the results, and analyzes the respondents’ stated willingness to participate in connection to business attributes and policy variables. The paper ends with a discussion of policy implications and a summary of the key findings.