"Process Coordination, Project Attributes and Project Performance in Service Offshore Outsourcing"

This study explores the effectiveness of interfirm coordination mechanisms in the context of service offshore outsourcing from a contingency perspective. Along the line of extant research, we investigate two types of process coordination from the provider’s perspective, i.e. (internal and external) interactive coordination and implicit coordination. We discuss how their individual and combined effects on project performance are contingent upon two project attributes, i.e. project modularity and project complexity. The empirical results show that the effectiveness of provider’s process coordination endeavor is dependent on project-specific context, specifically, (1) project modularity positively moderates the effect of implicit coordination, while project complexity positively moderates the effects of internal and external interactive coordination and (2) under project modularity, implicit coordination and external interactive coordination have complementary effects, while under project complexity external...