Measurement of patient mistreatment and its impact on job satisfaction of nurses

Objective To introduce the Patient Mistreatment Scale into the field of nursing research, and to explore the influence of patient mistreatment on job satisfaction. Methods A total of 573 nurses were investigated by using a questionnaire survey. Exploratory factor analysis and multiple linear hierarchical regression analysis were used for data analysis. Results The patient mistreatment scale included 16 items under two dimensions; the internal consistency coefficient of scale was 0.935; experiences of patient mistreatment of nurses had a significantly negative prediction on their job satisfaction (β=-0.482, P<0.01). Conclusions The patient mistreatment scale has a good reliability and validity, meanwhile, nurses suffering a high frequency of patient mistreatment will have more less level of job satisfaction. Key words: Nursing staff; Patient mistreatment; Scale; Job satisfaction